Professional Services Terms
Master Service Agreement (MSA)
APEXS, Inc. · Equipment & Technical Services
This framework covers professional services provided by APEXS, including weather station installations, calibrations, PMS visits, and technical maintenance.
1. Scope of Work (SOW)
Each installation or maintenance job is detailed in an agreed Statement of Work (SOW) specifying location, equipment models, and timelines.
2. Site Preparation
The customer provides safe site access and mounting clearance. APEXS technicians perform expert installation, testing, and sensor calibration.
3. Warranties & Workmanship
- Equipment Warranty: Standard Davis Instruments manufacturer warranty applies.
- Workmanship Guarantee: APEXS guarantees installation quality and proper sensor calibration at time of hand-over.
4. Maintenance & Support Response
| Priority Level | Issue Type | Target Response Time |
|---|---|---|
| P1 - Critical | Station offline or critical sensor failure | Acknowledged within 4 business hours |
| P2 - Moderate | Partial sensor issue or degraded reading | Acknowledged by next business day |
| P3 - Routine | General question or routine check request | Acknowledged within 3 business days |